Researcher for the product team of a cybersecurity company. Conduct qualitative and quantitative research, work with CJM, JTBD, CX metrics for the B2B segment.
Tasks:
- Work with CJM: research user paths and update customer maps for B2B, B2E, B2G segments.
- Identify key touchpoints for the business during the implementation and operation of security systems.
- Conduct in-depth interviews, usability tests, facilitate workshops with different audiences.
- Recruit respondents through internal and external channels.
- End-to-end research: from brief to results defense.
- Work with metrics and insights: use CX metrics (NPS, CSAT, CES), maintain an insights database.
- Present results to different audiences.
- Participate in planning the CX function backlog.
- Optional: participate in preparing data for LLM training.
Requirements:
- 3+ years in a UX/CX/Product Researcher role in IT product companies.
- Experience in complex B2B or enterprise segment.
- Portfolio with 2-3 B2B product cases.
- Expertise in semi-structured interviews and usability tests.
- Professional work with CJM, JTBD, service blueprints.
- Knowledge of qualitative and quantitative analysis methods.
- Experience with CX metrics (NPS, CSAT, CES).
- Ability to manage stakeholder expectations and lead projects independently.
- Comfortable in dialogue with managers and line employees.
- Ability to present research results to different audiences.
Conditions:
- Official employment in an accredited IT company and benefits from the Ministry of Digital Development.
- Competitive salary, bonuses based on performance.
- Strong team of experts.
- Opportunity to work on cutting-edge cybersecurity products.
- Prospects for professional and career advancement.
- Corporate events, travel, sports activities.
- Voluntary medical insurance with dental care, option to add family members.
- Sick leave and vacation pay up to 100% of salary, 10 paid day-offs.
- Free training opportunities: external training, conferences, internal courses, library.
- Discounts from partner companies.
- Financial assistance for significant life events.
- Office in the center of Moscow and hybrid work format.
- Work schedule: 5/2 from 10:00 to 18:30.
Skills:
- LLM
- CJM
- JTBD
- NPS
- CSAT
- CES
- B2B
- B2E
- B2G
- CRM
- usability tests
- in-depth interviews
- workshops
- service blueprints
