#vacancy #CRM

📣 We're Hiring — Head of CRM 📍 Limassol, Cyprus · Full-time On-site

Topcotek is looking for a Head of CRM to own our full retention engine across the iGaming lifecycle. This is a performance-driven, high-ownership role — you won't just run campaigns, you'll architect the systems that keep players engaged and growing in value.

🔧 What you'll own

→ Full ownership of Smartico — journeys, automations, campaigns, bonus workflows → Lifecycle strategy across Email, SMS, Push, and in-app channels → Advanced segmentation using behavioral and RFM data → Early-life retention, redeposit rates, and reactivation flows → Structured A/B testing across messaging, timing, and offers → CRM performance reporting with clear, actionable insights → Cross-functional collaboration with Product, Marketing, and Support

✅ What we're looking for

🔴 Must-have: iGaming lifecycle marketing experience 🔴 Must-have: Hands-on Smartico experience (mandatory) ✔️ Proven CRM, email/SMS automation, and player segmentation skills ✔️ Deep understanding of onboarding, reactivation, and churn prevention ✔️ Data-driven mindset — comfortable with cohort analysis and campaign reporting

🎁 What we offer

🚀 Full CRM ownership with direct impact on KPIs 💰 Competitive salary 🏖 22 days annual leave + public holidays 🌍 Visa support for international hires 🏢 Modern office in central Limassol, minutes from the sea 💪 On-site gym 🧠 Collaborative international team that rewards innovation ☕️ Positive team culture — regular events and a great vibe

Interested? Drop us a message or apply via cv@topcotek.com