Overview

SOFTSWISS continues to grow its FinTech direction and is looking for a Business Account Manager to join the FinteqHub team.

We are looking for a client-oriented and commercially minded professional who is comfortable working with payment products, data, and long-term partnerships, and who shares our culture and values.

About Product

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform

Purpose of the role

In this role, you will be responsible for managing and developing relationships with FinteqHub clients, ensuring stable payment performance and sustainable business growth.

You will act as a trusted partner for merchants, combining account management expertise, deep understanding of payment infrastructure, and data-driven insights to support clients throughout their lifecycle and help them scale across markets, payment methods, and products.

Key responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.