Dodo Pizza (Dodo Brands)** is looking for a Family Experience Project Manager.

Dodo Brands is a global food-tech company. For 14 years, the company has been creating and developing tech-savvy brands in the fast-food sector through franchising — Dodo Pizza and Drinkit coffee shops.

Dodo Pizza aims to be a place where families come not only for delicious food but also for quality time spent together. A place where a child feels like a welcome guest, parents can relax, and shared experiences turn into warm memories.

What you will do:

• Develop family experience: create and improve the experience for families with children across all touchpoints with Dodo — in the restaurant, on delivery, and in the mobile app.
• Create new products and services: research the behavior, motivation, and needs of parents and children of different ages, identify best practices, and create services that make the family experience comfortable and memorable.
• Find balance and create solutions that simultaneously create value for children and parents, improve customer experience, remain operationally convenient and effective for the business, and are scalable for the entire network.
• Lead cross-functional projects: bring together marketing, product, architecture, training, design teams, and franchisee partners to implement changes.
• Test ideas and scale successful solutions: launch tests, analyze results, prepare standards, support the implementation of changes throughout the network, and share best practices.
• Work with data and research: make decisions based on research, guest feedback, and data, assessing the impact of each project on customer experience and business.

Requirements:

• 2+ years of experience in customer experience project management.
• Experience with customer experience, service development, marketing, product, or the family segment will be an advantage.
• Understanding of human behavior psychology and the specifics of families with children, as well as the age-specific needs of children and how family expectations change as a child grows.
• Ability to manage projects from idea to scaling.
• Confident work with analytics.
• Strong communication skills and the ability to unite and inspire teams.
• Independence and the ability to bring projects to completion.
• High level of empathy, sensitivity to people, and a sincere desire to create a wow experience for children and parents.
• Initiative: the ability to see opportunities and propose viable solutions.
• Ability to transform creative and service ideas into clear processes and scalable solutions.
• Flexibility, multitasking, and the ability to prioritize tasks.