Account Management Specialist

Department: Account Management

Employment Type: Full Time

Location: UAE

Reporting To: Yasmeen Al-Majali

Description

About Tabby:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

About the Role:

Own merchant retention and reactivation by identifying inactive merchants, understanding their pain points, and executing win-back strategies that stick. You'll also identify cross-selling and cross-border opportunities to grow merchant engagement while providing direct B2B support. This is hands-on work—you'll spend your time on calls, emails, and data, driving measurable impact on merchant retention and revenue growth across a portfolio of accounts.

Key Responsibilities

• Execute merchant win-back and reactivation campaigns for inactive merchant portfolios, tracking reactivation rates against set targets