Head of Delivery / PMO
At Nozomi, we work as an end-to-end consulting and execution partner to create digital health products that change patient behavior and improve measurable outcomes. We are looking for a Head of Delivery — a person who will own the entire project delivery function, lead a team of project managers, and ensure consistent, high-quality execution across all initiatives. This is a directive PMO role — not just about frameworks and governance, but about real delivery outcomes, accountability, and partner satisfaction.
Responsibilities:
- Build, lead, and develop a team of Project Managers (hiring, coaching, performance management)
- Assign PMs to projects based on skills and capacity, balancing workload across the portfolio
- Own end-to-end delivery across all projects, ensuring timelines, scope, and quality are met
- Act as the first escalation point for delivery challenges, risks, and stakeholder conflicts
- Establish and enforce clear communication standards with partners — ensuring transparency and no surprises
- Own partner satisfaction, proactively managing expectations, risks, and issues
- Define, implement, and continuously improve project management methodologies, tools, and templates
- Ensure consistent application of standards across all projects
- Build and maintain portfolio-level visibility (status, risks, budgets, milestones)
- Lead risk and issue management across the portfolio, ensuring mitigation plans are in place
- Drive post-mortems and lessons learned to continuously improve delivery processes and team capabilities
Requirements:
- 5+ years in Project Management roles in IT / Product / Consulting
- 2+ years in leadership or managing PM teams
- Proven experience owning and delivering multiple projects simultaneously
- Strong stakeholder and partner management skills
- Background in working with international clients
