Do you have customer service experience within employee benefits or insurance?**

We’re looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits, part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed.

You’ll work Monday to Friday, 37.5 hours per week, with no evenings or weekends, and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first.

This is a remote first role so previous experience in the employee benefits space is highly desirable.

So, what does the role of Client Services Senior Specialist involve?

• In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact.
• Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email.
• Proactively supporting policy renewals and new business, ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs.
• Managing the day-to-day running of an assigned client portfolio, including invoicing, accounts, claims, underwriting, and administration.
• Preparing draft client reports for renewals and new business requests.
• Ensuring all work is completed right first time, maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements.
• Keeping client records and information fully up to date within our Policy Administration System.