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6 months ago
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Grade
Head
Work Format
Remote
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Requirements: Experience in iGaming support / retention / sales teams. Strong expertise in chat communications (Telegram / CRM). Understanding of funnels and conversions. Experience in writing scripts and optimizing user communication. We are in a transformation stage: currently Telegram + Google Sheets, next – a full-fledged system, CRM and a process tied to metrics and business results. Manage and develop the support team (5+ people). Build processes and implement CRM. Work with KPIs: deposit conversion, retention, support quality and speed. Develop scripts and chat sales. Influence the product through user insights. Basic KYC and anti-fraud processes.
**Location:**📍Remote.
**Contact for application: **recruiter contact
