Knowledge Base Specialist
Company: Infomediji
Employment type: FULL_TIME
We are looking for a hands-on Knowledge Base Specialist to join our team. You will take full ownership of building, organizing, and maintaining our company-wide documentation, covering web, haptics, VR and mobile products. Your work will make complex technical and product information intuitive and accessible for both internal teams and external users, ensuring everyone can quickly find the knowledge they need.
What You Will Do
- Develop and maintain clear, comprehensive technical documentation for all company products, including web, haptics, and mobile platforms.
- Translate complex architectural and product decisions into intuitive, user-friendly knowledge base articles.
- Ensure internal documentation is accessible, up-to-date, and structured, enabling any team member to understand processes, changes, and system workflows.
- Start by consolidating existing internal knowledge and progressively build a centralized knowledge base.
- Produce release notes, feature guides, and internal/external documentation, presenting technical content in clear, simple language.
- Collaborate with product managers and engineers to track changes in functionality and architecture, reflecting them accurately in documentation.
- Integrate AI tools to enhance documentation, automate routine updates, and streamline content management.
- Support cross-functional onboarding by providing organized and intuitive documentation.
What We Are Looking For
- Proven experience in technical writing, knowledge base management, or documentation roles; portfolio or examples big plus.
- Ability to understand complex technical systems and translate them into clear, structured, and intuitive documentation.
- Experience collaborating with product, QA, and engineering teams in a mid-size company environment.
- Familiarity with documentation tools, wikis, and AI-assisted writing tools.
