Enji.ai is a product IT company developing AI solutions for business. We are looking for an Account Manager who will be responsible for developing client relationships, supporting product implementation, and fostering long-term cooperation.
We need someone who not only maintains communication with clients but also independently manages the process of solving their tasks: coordinating internal teams, monitoring deadlines, anticipating potential problems, and bringing each issue to a concrete result.
Responsibilities:
- Managing client accounts at all stages of cooperation: from onboarding and product implementation to ongoing support and contract renewals.
- Organizing client onboarding, product setup, and coordinating technical integrations.
- Collecting and analyzing client requests, translating needs into specific tasks with defined priorities, deadlines, and responsible parties.
- Interacting with development, product, and technical support teams to resolve client issues.
- Monitoring the fulfillment of agreements, deadlines, and next steps by the client and internal teams.
- Proactive communication with clients: informing about task status, identifying challenges, and agreeing on further actions.
- Timely identification of risks, escalation of problems, and finding alternative solutions.
- Monitoring the quality of issue resolution and confirming the result with the client.
- Monitoring client satisfaction, product usage, and churn risks.
- Developing client accounts, identifying opportunities for expanding cooperation and contract renewals.
- Maintaining client documentation: agreements, commitments, current tasks, and unresolved issues.
Requirements:
- 2+ years of experience in Account Management, Customer Success, Client Implementation, or a similar B2B position.
- Experience managing multiple clients simultaneously and coordinating product implementation or technical integrations.
- High level of responsibility, independence, and proactivity.
- Ability to structure ambiguous requests, formulate clear tasks, and coordinate their resolution with technical specialists without needing to write code independently.
- Strong communication skills, ability to prioritize, monitor deadlines, and escalate issues promptly.
- Experience with Jira, Slack, Confluence, Google Workspace, or similar tools.
- Fluent in Kyrgyz, Russian, and English.
Will be an advantage:
- Experience in B2B SaaS or in the technical support of IT products.
- Understanding of API, OAuth, webhooks, bots, and third-party integrations.
- Experience supporting self-hosted solutions and coordinating software updates.
- Experience with contract renewals, upsell, and developing existing client accounts.
- Familiarity with Customer Success metrics: retention, churn, product adoption, and CSAT.
What is important for this role
We are looking for someone who can independently organize their work and doesn't lose track of tasks after the first discussion. It's important not just to pass a request to colleagues but to follow its entire journey to the result: the task is set, the solution is implemented, the result is verified, and the client receives feedback.
If you can build trusting relationships with clients, effectively interact with technical teams, and take responsibility for the final outcome, we would be happy to meet you!
