Position: Technical Support Engineer (support) Company: BetaTransfer City: Kazakhstan Employment: remote Salary: 530000- 620000 KZT (negotiable)

The company is engaged in the development of financial products, and currently, the main product is an electronic wallet. We are looking for a Technical Support Engineer to join a cool product team with great growth and development prospects!

Job Description: Tasks: • Communicate with clients and partners, help resolve their issues and guide them to a resolution; • Analyze inquiries, clarify details, and take responsibility for resolution; • Escalate tasks to development or other teams if necessary; • Work with incidents, respond quickly, and assist in their diagnosis; • Gradually get involved in technical analysis: checking data, logs, databases; • Participate in improving the knowledge base: update instructions, scenarios, and documentation.

Requirements: • Mandatory knowledge of Kazakh and Russian languages for client communication; • Experience in support or client-facing roles for at least 1 year; • Ability to explain complex things clearly and understandably; • Calm attitude towards a high volume of communication; • Basic knowledge of SQL; • Desire to delve into the technical aspects and grow in this direction.

Will be a plus: • Experience working with logs or monitoring systems; • Familiarity with tools like Postman, Grafana, Kibana; • Understanding of how web services and APIs work.

Conditions: • Official employment; • Remote work format in Kazakhstan; • Dynamic and rapidly developing business, resources; • Opportunity to grow with the business; • Professional team to be proud of; • Possibility of training compensation.

Contacts: Telegram recruiter contact Whatsapp