Be the trusted advisor for your portfolio, ensuring customers achieve their goals.

Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.

Gather customer feedback and provide insights to improve product development.

Retention & Expansion

Identify and execute upsell and cross-sell opportunities to increase account value.

Develop and implement targeted expansion strategies to achieve 110% NRR.

Drive renewals by ensuring customers see continued value in lemlist.

What We’re Looking For

• Fluency in English (Spanish will be a +) You’ll be working with international clients.
• Customer-first mindset You’re passionate about delivering outstanding customer experiences.
• Sales-driven approach You understand how to drive revenue through upsells and retention.
• Strong communication skills You excel at building relationships and simplifying complex ideas.
• Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.
• Experience in SaaS or Customer Success is a plus!

What You’ll Gain

• Ownership of a high-value client portfolio in a fast-growing company.
• Hands-on experience in customer success, retention, and revenue growth.
• The chance to make a real impact by driving product adoption and customer satisfaction.
• A dynamic, international environment where innovation and collaboration thrive.

Recruitment process

• Interview with Victoire (our TAM)
• Meet with Tal (Team Lead KAM)
• Business case + debrief (Yann Vp of Sales + Tal)
• Meet with Charles (CEO)
• Reference check
• Offer