Hi! We are looking for a HelpDesk Specialist for our Why SEO Serious team 🧑💻

Why SEO Serious is a performance agency specializing in SEO, ASO, mobile, ORM, and web analytics. We have deep expertise in optimizing websites and applications in both Russian and international markets across various sectors (E-commerce, FinTech, EdTech, FoodTech, and others).

Your responsibilities will include:

— 1st line support: accesses, passwords, VPN, email, Google Workspace;

— processing requests in ITSM;

— assisting users on Windows/macOS;

— onboarding and offboarding employees according to checklists;

— maintaining a knowledge base and instructions;

— escalating complex cases to the 2nd line.

We expect from you:

— at least 6 months of experience in helpdesk / service desk / technical support;

— ability to communicate with users and explain things in simple terms;

— basic knowledge of Windows/macOS and networking fundamentals;

— attentiveness, independence, and ability to follow instructions;

Will be a plus: experience with Google Workspace, Jira, Notion/Confluence, VPN, 2FA, SSO, Bitwarden, PowerShell/Bash.

What we offer:

— remote work from anywhere in the world;

— 5/2, 10:00-19:00 MSK, flexible start ±1 hour;

— salary based on experience;

— 28 days of vacation, compensation for sick leave, medical expenses, sports, English language courses, and training;

— no micromanagement, with open communication and trust.