About Us

We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.

Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.

The Role

This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.

Location

100% onsite in Limassol, Cyprus.

Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered.

Your day-to-day tasks:

• Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues).
• Troubleshoot user OS (Linux, Windows, macOS) and software for seamless operations.
• Manage IT asset lifecycle: purchase hardware, track inventory.
• Provide technical guidance to boost productivity and self-service.
• Maintain and improve internal IT docs and knowledge base in Notion.
• Administer access to services (SaaS/self-hosted): Google Workspace, YouTrack, Git/GitLab, TeamCity, DNS, LDAP, and more.
• Onboard/offboard employees; provision hardware/software.

Requirements

• 2+ years in end-user (employees) support
• Admin experience with Windows, Linux, macOS.
• Ability to diagnose PC issues, mass internet problems, or local network faults.
• English at B1 level (spoken/written).
• Experience with ticket systems (e.g., FreshDesk, Jira, ServiceNow, Zendesk).