Customer Insights Manager

Vacancy in the Kaspersky Lab team.

Russia Moscow

The main mission of this role is to collaborate closely with internal clients to support the business decision-making process by providing necessary information and data. The CIM (Customer Insights Manager) assists and partners with various departments in creating research briefs, selecting appropriate methodologies and techniques to deliver insights into underlying business issues. Additionally, the CIM works on enhancing methodologies and makes recommendations aimed at improving business outcomes.

Key responsibilities include conducting regular and ad-hoc customer research projects, coordinating with external suppliers and agencies, overseeing the research process, and performing desk research. For in-house research projects, the CIM is responsible for developing research designs and tools, analyzing results, and delivering comprehensive reports along with actionable recommendations.

The position assumes a fixed-term employment contract.

Key responsibilities:

• Collaborate with internal clients to define business and research objectives, and develop detailed research briefs.
• Select the most appropriate research methodologies and techniques for various projects.
• Review existing methodologies and techniques to enhance data quality and improve survey results.
• Conduct qualitative and quantitative research projects using do-it-yourself (DIY) tools.
• Brief contractors and manage budgets for research projects conducted by third-party providers.
• Develop and oversee the design of research tools, including questionnaires and moderator guides.
• Manage and mentor external research agencies and analytical contractors.
• Analyze data, prepare reports, and review analyses conducted by contractors to ensure accuracy, logical consistency, and added value.
• Strictly keep research projects timing conditions.
• Design comprehensive qualitative and quantitative summary reports.
• Create compelling storytelling to be integrated into marketing, sales, and other materials.
• Provide actionable business recommendations to enhance company sales performance.
• Classify research results and grant internal requestors access to the findings.
• Share accumulated expertise with other departments to address existing knowledge gaps.

Required experience:

• 3+ years of experience in research industry.
• English B2-C1.
• Statistic SW (SPSS is preferable).
• DP background is preferable.
• Experience with software products or services as a plus.
• Working experience at an agency as a plus.

We offer

Social package

• Voluntary medical insurance and life insurance (including for children) from the first month
• Mobile communication coverage
• Training: meetups, conferences, certifications, foreign languages, skills development courses
• Monthly food allowance

Interesting work

• A team of recognized experts
• Large-scale projects and international products
• Modern technologies
• Expanding technical knowledge

Comfortable conditions

• 2 gyms and a sauna right in the office
• Our own restaurant and bar
• Doctor and massage services in the office
• Relocation program to HQ for candidates from the regions

Still have questions?

Is there assistance for non-residents for relocation?

Yes, we have a relocation program in place, under which a new employee moving from other cities in the Russian Federation and countries of the Customs Union receives:

• Compensation for air or train tickets to Moscow, St. Petersburg, Novosibirsk, or Vladivostok for the employee and two close relatives (spouse + child);
• 1 week of hotel accommodation at the company's expense;
• Relocation bonus;
• Payment for realtor services.