We create and support AI services for developers based on generative AI technologies. Our product GigaCode is an AI assistant that makes development faster and more convenient directly in the IDE (GigaIDE, JetBrains environments, and VS Code). It helps write code, understand complex logic, and find errors. Thousands of developers are already actively using the product.
If you are interested in analyzing complex technical cases, helping users, and directly influencing product quality — join us in the role of a second-line support engineer.
Responsibilities:
- analysis and resolution of requests and incidents from L1, users, and monitoring systems
- configuration and support of observability systems (monitoring, alerting, logs, traces)
- support and updating of documentation on common problems and their solutions
- interaction with development teams, ML, DevOps, and SRE engineers to improve service stability and quality.
Requirements:
- at least two years of experience as an L2 support engineer
- experience with IntelliJ IDEA, VS Code, Git, Jira, Confluence, or similar tools
- experience using and configuring monitoring and alerting systems (Grafana, Prometheus, Alertmanager)
- experience interacting with REST APIs and relational databases (PostgreSQL)
- solid Linux skills, understanding and basic experience with Kubernetes
- skills in reading and analyzing application logs (ELK, Loki).
An advantage will be:
- experience with AI tools (GigaChat, ChatGPT / Codex, Claude Code, GitHub Copilot, etc.) and understanding the specifics of LLMs (context windows, tokenization, reasons for hallucinations and repetitions, ability to distinguish infrastructure failures from model behavior peculiarities)
- ability to read and write code in Python, Bash, or Groovy.
We offer:
- hybrid work format
- annual bonus and annual salary review
- accredited IT company status with all its benefits
- extended VHI (Voluntary Health Insurance) from day one and preferential insurance for family members
- Sber's corporate university, internal educational platform, participation in IT conferences
- office with a waterfront view, recreation areas, and a gym
- 90 days of remote work
- preferential mortgage at Sber, SberPrime+ subscription, discounts from partners and services of the group of companies.
