Technical Customer Success Manager

Employment type: Full-time

About DCsolution

DCsolution is an international IT solutions integrator specializing in cloud infrastructure, cybersecurity, and network technologies.

We work with leading technology vendors, including Cloudflare, AWS, Google Cloud, and Microsoft Azure, helping businesses select, implement, and manage IT solutions.

We are looking for a Technical Customer Success Manager to support our customers, coordinate technical requests, and work closely with our sales and engineering teams.

What you'll do

• Act as a point of contact for customers on technical and service-related requests.
• Handle incoming inquiries, clarify customer needs, and coordinate their resolution with engineers.
• Track ongoing requests, follow up on progress, and keep customers informed.
• Support pre-sales activities by gathering customer requirements, coordinating technical input, and assisting with solution proposals.
• Communicate with technology vendors and internal teams to resolve customer questions.
• Help customers navigate our solutions and support processes.
• Maintain customer documentation and contribute to improving service quality.

What we're looking for

• Experience in customer support, technical support, customer success, or a similar client-facing role.
• Basic understanding of IT infrastructure, cloud services, and networking concepts.
• Ability to understand customer requests and involve the right technical specialists.
• Strong communication and organizational skills, with the ability to manage several requests simultaneously.
• Customer-oriented mindset, ownership, and attention to detail.
• Russian fluency and working proficiency in English.

Nice to have

• Experience with B2B technology products or IT services.
• Familiarity with Cloudflare, AWS, Google Cloud, or Microsoft Azure.
• Experience supporting technical pre-sales or coordinating customer projects.
• Knowledge of CRM, ticketing systems, or customer support platforms.

What we offer

• Remote work in an international team.
• Exposure to cloud infrastructure and cybersecurity technologies.
• Direct collaboration with experienced engineers and leading technology vendors.
• Opportunities to develop expertise in customer success, technical pre-sales, and cloud solutions.
• A collaborative environment with direct communication and room to take initiative.