Technical Support Engineer | Robotic Kitchens (all genders)

Freshly prepared food. Everywhere. Always. With our robots, we are changing how the world cooks, eats, and enjoys. With technologies that relieve gastronomy, automate the preparation of fresh dishes, and bring culinary quality to a new, scalable level. Accessible to everyone. Everywhere and always. For this, we give our all. At every level, in every team, and in every position. As a Technical Support Engineer, you will ensure the stable operation of our kitchen robots. You will proactively identify technical problems, coordinate solution finding, and keep processes lean and efficient. In this way, you will guarantee that our robots run reliably at all times. You will perform these tasks:
System Operation and Monitoring: You will remotely monitor our robotic systems from our Hamburg office, analyze alerts and system statuses, and proactively identify technical anomalies. Incident Management: You will proactively identify disruptions, handle error reports by phone, and conduct structured error analysis. In close cooperation with the engineering and field operations departments, you will coordinate problem resolution. Documentation: You will clearly and comprehensibly document system data, incidents, and solutions, ensure smooth information transfer between shifts, and develop playbooks for recurring scenarios. Process Automation and Optimization: You will develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes. Communication and Collaboration: You will act as a liaison between customers, field operations, and internal teams. You will communicate clearly, solution-oriented, and at eye level. Are you passionate about working with innovative technologies, inspired by this role, and want to continue revolutionizing the world of technology and cuisine with us? Let’s get cooking! These qualities you ideally bring with you:
Relevant IT Background: You have many years of experience in IT or a comparable technical field and quickly familiarize yourself with modern, complex technological environments. Technical Support Experience: You have already independently solved technical problems – especially in phone support, from structured intake and prioritization to sustainable resolution. Confidence in Direct Communication: You always remain calm in critical situations and always communicate technically clearly, confidently, and solution-oriented. Willingness to Learn and Curiosity: You want to understand how systems work in reality, constantly develop yourself, and purposefully use modern tools and AI for more efficient work. German and English Language Skills: You speak German very well (minimum C1) and are also confident in English – for clear, professional collaboration in international teams. Willingness for Shift Work: Goes without saying, with appropriate compensation. Infrastructure Knowledge as a Bonus: Experience with network technologies, servers, virtualization, or modern infrastructure is a plus, but not a requirement. Curiosity for AI and Automation: An interest in AI models and/or initial experience with workflow automation tools like n8n will round off your profile.