Uzum is a new, unique company in Uzbekistan, the first technological ecosystem of services in the country. We are developing several high-tech products at once to give millions of citizens access to an unlimited assortment of goods with fast delivery, as well as financial services to help solve everyday tasks and develop businesses. We are building our own IT platform and developing a logistics system, attracting hundreds of thousands of entrepreneurs to cooperate.

Responsibilities:

• Organizing and controlling the daily work of the team;
• Setting tasks and controlling the achievement of planned indicators;
• Monitoring employee productivity, conversion, and quality of work;
• Analyzing team results and identifying areas for improvement;
• Providing regular feedback and helping employees improve their results;
• Training, adaptation, and development of employees;
• Controlling compliance with scripts, communication standards, and work processes;
• Handling objections and complex situations;
• Participating in the improvement of scripts, processes, and approaches to customer interaction;
• Interacting with related departments on current tasks and projects;
• Preparing reports and providing information on the team's performance results.
• Controlling labor discipline and employee attendance;

Requirements

• At least 1 year of experience in telemarketing, sales, or customer service.
• At least 1 year of team management experience
• Understanding of key telemarketing metrics: productivity, conversion, quality, KPI achievement.
• Ability to analyze team metrics, identify causes of deviations, and take measures to improve them.
• Skills in setting tasks, controlling their execution, and providing feedback to employees.
• Ability to handle objections and complex situations in communication with clients.
• Developed communication and leadership skills.
• Responsibility, initiative, and readiness to make decisions.
• Ability to multitask and adapt quickly to changes.
• Proficient user of Excel/Google Sheets.
• Knowledge of Russian and Uzbek languages.
• Readiness to develop in the field of team management and improving telemarketing efficiency.