SYNERGY Corporation is looking for a Director of Telephone Sales.
Responsibilities:
- Management of a sales call center (outgoing calls)
- Ensuring compliance with parameters and deadlines for handling inquiries
- Monitoring the quality and duration of telephone consultations
- Monitoring production discipline, ensuring compliance with internal labor regulations
- Maintaining reporting by departments and operators
- Monitoring and working with sales performance indicators
- Monitoring the quality of employee work (listening to calls, checking reports, identifying errors, training)
- Working with the CRM system
- Ensuring sales plans are met
- Maintaining reports for management
Requirements:
- Successful experience in managing a sales call center (outgoing calls) for at least 3 years, with a total of over 6 years of experience in call centers
- Experience managing a call center team of over 70 people
- Outstanding communication and management skills
- Developed analytical skills
- Discipline, result-oriented approach
- Ability to inspire and lead a team
Conditions:
- Work schedule: full-time office, 5/2, from 09:00 to 18:00
- Official employment: registration with a full package of social guarantees, including vacation and sick leave
- Comfortable cafes and canteens: cozy spaces for socializing with colleagues over a cup of coffee, discussing joint projects and the latest corporate news
- Unique team atmosphere: diversity of generations and cultures, contributing to an inspiring work environment
- Investments in your future: enhancing competencies and implementing the best world practices for your professional growth
- Opportunity to attend business events: participation in events that foster the expansion of professional connections and knowledge
- Corporate fitness services: fitness rooms and yoga studios are available on the corporation's premises with a personal discount for employees
