The digital eye clinic World Vision is looking for a Head of a Sales Call Center (B2C).

Responsibilities:

• Manage inbound and outbound calls, chats, and appointment scheduling
• Organize the work of the contact center in a fully remote format
• Monitor operator workload, schedules, queues, and response speed
• Develop and implement sales scripts
• Handle patient objections (fear, price, doubts)
• Build and optimize the patient funnel
• Develop and implement a KPI and team motivation system
• Take personal responsibility for meeting targets
• Be responsible for achieving key KPIs
• Analyze metrics and reports daily
• Work with CRM Bitrix24, telephony, dashboards, and BI
• Prepare management reports and suggestions for improvements

Requirements:

• Relevant experience managing a contact center / call center
• Experience managing remote employees, 20–30+ people
• Experience working in medical companies or in premium service (hospitality, clinics, services)
• Proven phone sales experience
• Proficient in CRM (Bitrix24 is an advantage), analytics, and KPIs
• Systemic thinking and results orientation

Conditions:

• Work in a rapidly growing federal medical network
• Real impact on revenue and business scale
• Clear goals, figures, and area of responsibility
• Competitive compensation (salary + performance bonuses)
• Support from owners and top management