Head of Telemarketing Department (Sales Call Center)

Head of Telemarketing Department (Sales Call Center) (Hybrid/Remote)

📍 A large technology company is looking for a leader to head one of the key areas of commercial telemarketing.

Responsibilities: • manage a team (around 100 operators); • be responsible for the effectiveness of outbound telemarketing; • develop a system for training, adaptation, and people management; • launch process automation initiatives; • work with product, CRM, analytics, and development; • influence the commercial performance of the business.

We are looking for someone who: — has experience specifically in outbound telemarketing; — knows how to manage through numbers and business metrics (data-driven); — is strong in people management; — understands the operation of auto-dialers and CRM; — is not afraid to initiate changes and take responsibility for results.

Experience in Big Tech, large banks, telecom, or other companies with large-scale internal telemarketing will be of particular interest.

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