Job responsibilities

• Enhance trust and loyalty among premium users by providing exclusive and recognized support;
• Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment;
• Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;
• Increase customer lifetime value by contributing to higher retention rates;
• Play an active role in product and supply processes improvement based on feedback from premium clients.

What you'll do

You will work as part of the Customer Success team to deliver outstanding support to premium users, drive engagement, and contribute to customer satisfaction and retention through personalized, proactive, and data-informed interactions.

Who you are

• At least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions;
• Proficient in English (B2+ level, both written and oral);
• Experience in CRM and Zendesk platforms;
• Customer data analysis skills;
• Empathy towards customer needs and concerns;
• Strong communication skills, both written and verbal;
• Critical thinking to address complex customer issues;
• Effective time-management skills to handle multiple tasks.

Team description

Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw, and we are developing Nebula—the biggest brand in the spiritual niche.

Benefits

• Benefit from the flexibility to work from anywhere in the world;
• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw;
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;