Pathos, Cyprus (Office-based only)
About the company:
A FinTech company that develops 6 internal products for international markets.
Responsibilities and work plan:
- Stage 1: First month (Probationary period — 1 month)
- Product immersion through analysis of internal support tickets and CRM system requests.
- Investigation of operational incidents: identifying reasons for failed transactions or stalled applications.
- Thorough study of business logic, loan issuance algorithms, and CRM architecture.
- Stage 2: From month 2-3 onwards (Transition to operational support)
- Operational support and coordination of 1 out of 6 company FinTech projects.
- Cross-functional interaction: setting tasks and controlling deadlines with development, marketing, risk, and support teams.
- Data extraction via SQL, report compilation, and basic KPI analysis in MS Excel.
- Identifying bottlenecks in processes and proposing hypotheses for their optimization.
Requirements:
- Work permit: You already reside in Cyprus and have the legal right to work in Cyprus (EU passport, Temporary Protection, Cyprus Permanent Residency, spouse's residence permit with work authorization).
- Visa regime: The company does not provide relocation visas or cover relocation or accommodation costs. A candidate already living in Cyprus with legal work authorization is required.
Professional skills:
- MS Excel: Proficient (pivot tables, basic formulas, data filtering).
- SQL: Basic level, sufficient for independent data extraction.
- Domain understanding: Understanding of CRM systems logic and basic economics of financial/transactional products.
- Language: Fluent Russian (C1/C2) — all work communication and documentation are in Russian (English proficiency is not required).
Personal skills:
- Developed logic, attention to detail, calm and adequate attitude towards the initial routine work with support tickets.
Working conditions:
- Salary: €1800-2200
- Probationary period: 1 month.
- Official employment with a Cypriot company, "white" salary paid to a bank card.
- City: Cyprus, Pathos.
- Schedule: 5/2, 100% office-based (remote or hybrid format is not provided, office only).
For all inquiries, please contact: @FarangizUsman, HR agency recruiter
