#vacancy #job #servicemanager #remote

📎 We are looking for a Service Manager / Support Project Manager (Senior)

Format: remote Schedule: non-standard (night and weekend work possible, overtime paid ×2) Salary: up to 220,000

We are looking for a specialist with dual expertise: a Service Manager with Support Project Manager functions or a Project Manager with Service Manager experience.

Responsibilities: • Service and technical support project management; • Organization and development of service maintenance and operation processes; • Interaction with customers and expectation management; • Preparation of reports, meeting minutes, and regulations; • Building and improving service processes; • Coordination of technical specialists and support for implementation and operation projects; • Interaction with engineers and other project participants.

Requirements: ✔️ Experience: 3+ years in a Service Manager role Experience in implementation or operation projects Experience in technical support (L2/L3) / customer service

✔️ Professional Skills: Understanding of technical support processes (ITIL / ITSM — knowledge or certification) Understanding of project management processes Skills in building processes and regulations Ability to prepare reports, meeting minutes, regulations Sufficient technical background to speak the same language with engineers General understanding of software solutions architecture, server equipment, network infrastructure

✔️ Will be a plus: Experience as a team lead or support team manager Experience in implementing or adapting ITIL processes Experience working with external customers

📌 Important for application: Please attach a brief comment: • Why are you considering changing jobs; • What is important to you when choosing a new project; • What is your motivation for seeking a new position.

💡 Priority for candidates with experience in: • service management and technical support (not customer service); • incident/problem management; • corporate service operation; • support of cloud solutions, Microsoft, 1C, and similar platforms.

📩 Apply: @Vika_sysoeva