Service Manager | Top Selection Company

We are looking for a Service Manager/Support Project Manager for a project-based employment.

Grade: Senior Rate: from 272K to 300K Citizenship/Location: Russian Federation Load: full-time Term: long-term Employment Type: sole proprietorship only (not employment contract, not labor code)

We are looking for a specialist with dual expertise — a Service Manager with Support Project Manager (PM) functions or a PM with Service Manager experience.

What we expect from the candidate:

• 4+ years as a Service Manager
• Experience in implementation or operation projects
• Experience in technical support (L2/L3) / customer service

Professional Skills:

• Understanding of technical support processes (ITIL / ITSM — knowledge or certification)
• Understanding of project management processes
• Skills in building processes and regulations
• Ability to prepare reports, meeting minutes, regulations
• Sufficient technical background to speak the same language with engineers
• General understanding of software solution architecture, server equipment, network infrastructure

Will be a plus:

• Experience as a team lead or support team manager
• Experience in implementing or adapting ITIL processes
• Experience working with external clients