Rolevia | Head of Operations | Job Description
Rolevia is a European EdTech startup that helps professionals find jobs in the US, UK, EU, UAE, as well as overcome career barriers: employment gaps, relocation, discrimination, and market switching.
We support clients until they receive an offer and take on all operational routines.
We are looking for a Head of Operations who will take full responsibility for the company's operational model: efficiency, scalability, service quality, and the P&L of the operational unit.
This is a key role for the next growth stage — transitioning from hundreds to thousands of clients per month without losing quality and profitability.
💼 What we offer
- Compensation: $2000–3000 (base rate + bonus for KPI achievement). Regular compensation reviews based on results.
- Remote work — work from anywhere in the world, or we will compensate for a coworking space.
- Paid vacation and sick leave.
- High degree of freedom and responsibility — you design the operational system and influence key business decisions.
- Working directly with the founders — participation in the company's strategic decisions.
- Support for development — access to coaching, mentoring, and working with advisors.
- A strong product and team ready for scaling.
⚙️ What you will do
- Be responsible for the operational unit's P&L: optimize operational expenses, increase efficiency and profitability while maintaining product quality.
- Manage customer service quality: reduce the number of complaints; reduce refund percentages through processes, standards, and quality control.
- Design and scale the operational model: Ensure the growth of operations to 1000+ clients per month and beyond. Build end-to-end processes, SLAs, standards, and checkpoints.
- Manage the operational team: structure, roles, workload, efficiency; making decisions on hiring and team development.
- Implement transparency in operations: key metrics; regular reporting and dashboards.
- Work closely with product, marketing, sales, and finance.
💪 What we expect from you
- 6+ years of experience in operations / delivery / service in a growing business (EdTech, online services, subscription models, SaaS).
- Experience managing P&L or directly influencing financial results.
- Experience scaling processes and teams in growth conditions.
- Experience with customer metrics: complaints, refunds, SLA, NPS.
- Strong process and systems thinking.
- Ability to make data-driven decisions and implement changes to achieve results.
- Experience managing a team and working with contractors.
👑 It will be a plus (but not required)
- Experience working in EdTech or career services.
- Experience scaling operations 3x–5x without losing quality.
- Financial modeling, unit economics.
- Process automation (Make, Zapier, n8n or similar).
- Experience working in an early-stage or fast-growing startup.
🤝 How the selection process works
- Screening.
- Initial interview with an HR manager.
- Free test assignment (up to 2 hours).
- Interview with the founders.
- Paid test assignment (we compensate for completion).
- Final interview with the company's founders and advisors.
About us
We help digital specialists from the CIS find jobs in the US, UK, EU, UAE.
More than 500 clients have received offers in 30 countries from companies like Booking.com, Amazon, Delivery Hero, Revolut, and others — often with improved conditions.
📝 How to apply
Tell us about your motivation and attach your resume. You can send it to email anna.koss@rolevia.com or on Telegram @searchersrolevia with the email subject: "Application for Head of Operations vacancy".
