MTS Bank is looking for a Business Lead for the AI Assistant Direction.
MTS Bank develops digital financial services and makes them accessible to everyone.
What you will be doing:
- Formulate the strategy and target image of the AI assistant as a new interaction surface across all online Bank channels: mobile application and web version of the Bank.
- Define the product roadmap, form and prioritize the backlog, set and control the goals and KPIs of the stream.
- Launch and scale voice and chat scenarios: payments and transfers, bank products, support, personal finance, as well as non-financial scenarios in the life of each client – integration with personal mail for utility payments, integration with external partners and their MCP.
- Build the AI assistant as a platform service for remote banking services (RBS): unified logic, reusable scenarios, and integrations with adjacent product teams.
- Manage a cross-functional team (analysts, development, ML/AI, design) and form the team — recruitment, development, performance evaluation.
- Conduct discovery, custdev, and A/B tests, prove hypotheses with numbers, and make decisions about scaling scenarios.
- Interact with adjacent streams within the Bank and MTS for potential integration of the AI assistant into the My MTS application within the framework of Bank and Telecom synergy.
What we expect:
- Higher education (finance, economics, mathematics, IT).
- At least 5 years of experience in product management (banking experience is desirable, but not mandatory), with at least 2 years in the role of Product Owner, Business Lead, or Head of Digital Direction.
- Experience launching or scaling digital products with a large audience (mobile application, RBS, chat/voice, assistants).
- Understanding of the principles of LLM, RAG, and conversational interfaces at a level sufficient for setting tasks for development and ML.
- Skills in planning, backlog prioritization, hypothesis testing, and strong discovery experience.
- Ability to work with metrics and visualize data: explain numbers and turn them into a clear graph with conclusions.
- Knowledge of Jira, Confluence; experience with agile approaches.
- Experience interacting with cross-functional teams, information security, and regulatory departments.
- Will be a plus: experience in RBS / mobile banking, contact center, CX; launching chatbots or voice assistants; understanding of Bank of Russia requirements for remote channels.
