In this role, you will:

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

What we’re looking for

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.

Required

• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text