Supplier & Resource Management

• Monitor freelancer capacity, performance, and specialization to match project requirements
• Utilize Smartcat AI for supplier selection, supplementing with manual sourcing for rare language pairs or niche domains
• Support manual quote creation when applicable
• Build and maintain pools of trusted linguists and teams

Quality Assurance & Delivery Oversight

• Set up and manage language assets (TMs, glossaries, style guides) and QA automation tools
• Coordinate sample reviews and independent quality checks
• Monitor delivery progress, mitigate risks, and intervene to protect SLAs
• Lead issue resolution and escalation management when necessary

Support for Proof-of-Concept (POC) Projects

• Help define success criteria, timelines, and workflows during POCs
• Ensure smooth execution and help demonstrate value to accelerate customer decisions

Cross-Functional Collaboration & Product Feedback

• Work closely with CX, Product, Engineering, and Account teams to deliver customer outcomes
• Submit actionable bug reports, workflow insights, and technical feedback
• Identify recurring customer needs and influence product roadmap priorities
• Serve as an internal and external advocate for marketplace best practices

Requirements

• 5+ years of experience in project management, vendor management, supply chain management, or operations
• Experience with marketplace environments or large vendor/freelancer pools is a strong plus
• Certification in project management, such as PMP (Project Management Professional), is a plus.
• Proven ability to scope projects, allocate resources, manage risk, and track delivery performance.
• While not as technically focused as a developer or engineer, a Marketplace Delivery Manager should have a good understanding of technical concepts related to translation technologies being able to leverage AI tools to streamline current processes.
• Proven ability to deliver support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Excellent communication skills with experience presenting to different audiences
• High attention to detail and strong customer empathy.
• Integrity and full commitment.
• Ability to work under pressure and tight deadlines.
• Comfortable working with remote, multicultural teams.
• Openness to constructive feedback and the opinions and ideas of others.
• Fluent English (additional languages desirable)
• Experience working with large pools of freelancers/vendors or marketplace environments.