Customer Delivery Lead

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

We are looking for Customer Delivery Lead (CDL) to join our SAP Application Management Services (AMS) team.

In this role, you will act as the Single Point of Contact (SPOC) for your customer portfolio and be responsible for the operational delivery, customer satisfaction, and profitability of SAP services, with a strong focus on HR solutions (HCM / SuccessFactors / S/4HANA Payroll / Time Management).

You will work closely with cross-functional squads, ensuring alignment on priorities, driving delivery excellence, and fostering a customer-centric mindset.

Key Responsibilities:

Act as the primary contact for customers regarding all service-related topics
Build and maintain strong, trust-based relationships with customers and stakeholders
Align priorities within the squad and manage backlog, workload, and delivery progress
Ensure delivery in line with SLA, SOW, and contractual agreements
Proactively communicate on service performance, risks, and issues
Monitor customer satisfaction and manage escalations in coordination with stakeholders
Review time registrations and support financial follow-up and invoicing
Monitor and manage customer profitability, ensuring alignment between effort and contract

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