Vacancy: Operations Director / Head of SMM Agency

About Us:

We are a rapidly growing full-cycle SMM agency focused on Reels and vertical content. We have a systematic approach, a clear client base, and well-established processes. We are preparing for scaling and are looking for someone to take charge of operational management and client service quality.

Your Responsibilities:

• Team Management: Supervision of 6 SMM specialists (managing 30 projects). Quality control of content, deadlines, and KPI achievement for each client.

• Strategy Oversight: Deep dive into the specifics of each of the 30 clients, strategy audits, and implementation of changes to improve performance metrics.

• Client Management: Conducting calls with new clients (sales) and maintaining relationships with existing ones (retention/contract renewals).

• Troubleshooting: Prompt resolution of disputes and crisis situations.

• Analytics: Weekly and monthly reports on the state of affairs: client satisfaction levels, SMM team productivity, sales plan fulfillment.

What We Expect From You:

• Experience managing an SMM or Digital team for 2+ years.

• Skill in selling services on calls (you are the face of the agency).

• Systemic thinking: you don't do everything manually; you manage processes to ensure everything runs smoothly.

• Responsibility: for us, the result is a renewed contract and a satisfied client.

• Marketing supervision and development of promotion strategies for clients, followed by control to ensure SMM stays on track.

What We Offer:

• Compensation: 100,000 ₽ (base salary) + 100,000 ₽ (KPI for retaining 30 clients and no complaints).

Full-time, remote format

To apply, please contact via Telegram @lamusiqueeee with a resume of a digital projects/agencies manager. Applications without a resume and portfolio will not be considered.