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100,000 – 200,000 RUB
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from 3 years
Experience
Full-time
Employment
Remote
Work Format
Head
Grade
Management
Specialization
AdTech
Industry
Agency
Company Type
About Us:
We are a rapidly growing full-cycle SMM agency focused on Reels and vertical content. We have a systematic approach, a clear client base, and well-established processes. We are preparing for scaling and are looking for someone to take charge of operational management and client service quality.
Your Responsibilities:
• Team Management: Supervision of 6 SMM specialists (managing 30 projects). Quality control of content, deadlines, and KPI achievement for each client.
• Strategy Oversight: Deep dive into the specifics of each of the 30 clients, strategy audits, and implementation of changes to improve performance metrics.
• Client Management: Conducting calls with new clients (sales) and maintaining relationships with existing ones (retention/contract renewals).
• Troubleshooting: Prompt resolution of disputes and crisis situations.
• Analytics: Weekly and monthly reports on the state of affairs: client satisfaction levels, SMM team productivity, sales plan fulfillment.
What We Expect From You:
• Experience managing an SMM or Digital team for 2+ years.
• Skill in selling services on calls (you are the face of the agency).
• Systemic thinking: you don't do everything manually; you manage processes to ensure everything runs smoothly.
• Responsibility: for us, the result is a renewed contract and a satisfied client.
• Marketing supervision and development of promotion strategies for clients, followed by control to ensure SMM stays on track.
What We Offer:
• Compensation: 100,000 ₽ (base salary) + 100,000 ₽ (KPI for retaining 30 clients and no complaints).
Full-time, remote format
To apply, please contact via Telegram @lamusiqueeee with a resume of a digital projects/agencies manager. Applications without a resume and portfolio will not be considered.