Description
Due to the launch of new internet acquiring products on the market, the Sberbank support team is looking for a support specialist. The main responsibilities will include configuring and maintaining the operability of production and test environments, resolving emerging incidents, participating in system development from the perspective of reliability and stability, formulating and verifying requirements for reliability and monitoring completeness, organizing acceptance testing and implementations of new software versions.
Key features of the products:
- working with the most current and rapidly developing payment services: SberPay (online payment), QR, SBP, biometrics (BIO), digital ruble, payment via Bluetooth
- active replacement of foreign software (import substitution) allows for quick mastery of modern IT systems
- opportunity to use implemented features and changes in daily and professional activities
- opportunity to propose and promote one's own ideas, improving the user experience of the products.
Responsibilities
- incident management, analysis, investigation, gathering necessary participants and participation in problem-solving sessions
- installing applications on acceptance/production stands
- creating metrics and alerts, monitoring system monitoring indicators, responding to failures
- collecting and aggregating various types of statistics
- planning and conducting scheduled maintenance/exercises on test and production stands, updating the division's knowledge base
- identifying deviations from basic scenarios based on customer experience of interacting with the software
- resolving, redirecting, interacting with the testing and development team.
Technological stack:
- HPSM, OpenShift/DropApp, Jenkins, BitBucket, PostgreSQL, Atlassian Jira, Confluence, Zabbix, Grafana
Requirements
- experience supporting Mission Critical systems (24/7) from 1 year
- work experience with: OpenShift/DropApp, Jira, Jenkins, BitBucket, PostgreSQL, Confluence
- basic knowledge of SQL (writing simple queries, knowledge of main operators)
- skill in working with Linux OS (basic commands)
- experience with log collection and monitoring systems (EFS, Grafana, Tengri, etc.)
- understanding and analysis of integration interactions
- experience reading and analyzing logs of various applications.
Conditions
- work address: 111B Krasnorechenskaya St.
- work schedule 5/2 from 9:00 to 18:00
- annual salary review, annual bonus
- flexible discount on mortgage loans, equal to 1/3 of the Central Bank key rate
- corporate gym and recreation areas
- more than 400 educational programs from SberUniversity for professional and career development
- adaptation program and manager's assistance at the start
- extended voluntary health insurance, preferential insurance for family and corporate pension program
- free SberPrime+ subscription, discounts on products of partner companies
- referral bonus for recommending friends to the Sber team.
