Technical Coordination

• Work closely with product managers and engineers to understand technical constraints, validate feasibility, and make scoping trade-offs without needing to escalate every decision
• Own the coordination layer for complex, multi-team workstreams — mapping dependencies across different product modules, compliance, and external processor integrations
• Review technical designs and API specs with enough depth to ask the right questions, spot gaps, and push back where needed

AI-Augmented Ways of Working

• Actively use AI tooling to accelerate your own output — spec writing, ticket creation, client communication, documentation, and cross-functional coordination
• Help embed AI-native practices across the Embedded Finance team; you raise the floor for everyone around you, not just yourself
• Identify and prototype AI-assisted workflows that reduce manual overhead in programme delivery, client onboarding, and internal coordination

What We’re Looking For

• 4+ years of experience in technical programme management, technical product management, solutions engineering, or a closely related client-facing technical role in a fintech or infrastructure company
• Strong technical background — you have worked closely enough with engineering teams that you understand how software systems are designed, built, and integrated
• Experience working directly with clients or partners in a technical capacity — you're comfortable in client calls, can handle difficult conversations, and know how to manage expectations
• Familiarity with payments or cards infrastructure is an advantage; technical credibility and execution rigour are non-negotiable
• Experience managing multi-team, multi-dependency programmes with moving parts across engineering, compliance, and client operations
• A genuine AI power user — you have a current, active practice of using AI tools to do your job faster and better; you can show your work
• Strong written communication — your specs, client updates, and internal docs are clear, complete, and don't require a follow-up meeting to understand

Technical Capabilities

Must-Have

• Ability to read, interpret, and discuss technical specifications with both engineers and clients
• Comfort reading system architecture diagrams, data models, and integration maps — you can reason about how systems fit together and explain it simply to clients
• Active, demonstrated use of AI tooling (Claude, Cursor, or equivalent) as a core part of your daily workflow — not occasional, not experimental

Bonus

• Experience with SQL or equivalent for data validation, investigation, and instrumentation
• Direct experience with card processors (Thredd, Paymentology, Marqeta, or equivalent)
• Exposure to web3 payment rails — crypto-funded cards, stablecoin settlement, or blockchain-based payment infrastructure
• Experience building or prototyping AI-assisted internal tooling

Desired Attributes

• Execution-obsessed — you measure yourself by what ships, not what gets discussed; you find ways to make progress even when the path isn't fully clear
• Client-first without being client-captured — you advocate hard for clients internally but know when a request is out of scope and how to say so professionally
• Technically confident — you earn trust with both engineers and clients by being precise and prepared
• Organised under complexity — you can manage multiple client programmes and internal workstreams simultaneously without dropping balls
• Low ego, high ownership — you do what needs to be done, follow through without being chased, and escalate early when things are stuck
• AI-native, not AI-curious — you've moved past wondering what AI can do and are actively building your own workflows, prompts, and systems around it

Why You'll Love it Here

• A high-impact role in a rapidly growing fintech company.
• Flexible hybrid/remote work environment with a global, collaborative team.
• Insurance coverage after probation.
• Reap Card stipend.
• Use of AI tools at work — and the space to learn, experiment, and grow with them.
• A culture of innovation, inclusion, and continuous learning.