What you'll do

As a Bilingual Debt Consultant, you'll be the first point of contact for customers looking for financial solutions—and your sales expertise will play a key role in helping them get back on track!

Responsibilities

• Consult with clients to assess their finances and determine if debt settlement is a viable option.
• Handle inbound calls while also proactively reaching out to leads provided by the company.
• Educate clients on the debt settlement process, including how it works, potential risks, and benefits.
• Outline debt settlement terms & conditions, including monthly payments and the timeline for resolution.
• Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through.
• Meet or exceed monthly sales targets and performance metrics set by the company.
• Ensure adherence to all state and federal laws, as well as company policies related to debt settlement.
• Keep up-to-date with changes in the debt settlement industry, including legal updates and market conditions, to provide informed advice to clients.

Who you are

• Bilingual proficiency in English and Spanish
• 2+ years of sales experience in a call center with a proven track record of success.
• Minimum of 1 year of experience in Debt Settlement, or a related field.
• Strong work ethic, self-motivation, and a results-driven attitude.
• Proficiency in using CRM systems and call center technology.
• Proficient in Google Workspace, email communication, managing customer inquiries, multitasking, and internet navigation.
• Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively.
• Skilled in managing customer inquiries via phone, email, and chat, with a demonstrated ability to multitask and prioritize in a dynamic environment.