Salary: by agreement
Work Location: Moscow, Likhachevskiy Prospekt, 15 (LM Tech)
Experience: 3–5 years
Schedule: 5 days a week
Contract Type: permanent contract
Work Format: hybrid
Within this role, you will take management of the core that unites the company's key tools (purchasing, delivery, services) into a single ecosystem with multiple integrations. The key task is to build a customer journey that is clear and transparent for both external clients and store employees. The company is open to change, and this is a rare opportunity: to build processes from scratch and create something that everyone will use.
Responsibilities:
- Research customers and internal users, identify problems and friction points in the customer journey; build and analyze CJM/EJM.
- Manage the full Discovery cycle — from problem and value to solution, feasibility, and economics;
- Be responsible for user scenarios and product front-ends — for the client, store employees, and other participants in the process;
- Manage backlog and roadmap: transparent prioritization based on customer value, business impact, data, and feasibility; maintain a balance between short-term improvements and long-term development.
- Build cross-functional interaction with Product Managers / Product Owners of adjacent domains: logistics, services, warehouse, stores, delivery, customer service.
- Identify and manage product dependencies, understanding how a change in one product affects the entire customer journey and business result.
- Formulate and fix agreements between teams on areas of responsibility, timelines, priorities, and results;
- Work with data: use product and operational order fulfillment metrics for decision-making;
- Set tasks and synchronize the team: clearly formulate tasks for design and analytics, decompose complex hypotheses, defend Discovery results, and form a common understanding of the goal among all participants.
What we expect:
- 3+ years in Product Management / digital or operational product management.
- Experience with end-to-end customer scenarios.
- Ability to build and analyze CJM/EJM, identify customer experience improvement points.
- Experience managing the full Discovery cycle.
- Ability to quickly test hypotheses and make decisions based on obtained data.
- Experience working in a cross-functional environment, ability to influence teams without direct administrative authority.
- Understanding of architecture, integration dependencies, and the balance between speed, cost, and quality.
- Strong communication skills and ability to manage stakeholder expectations.
- Ability to work with uncertainty and find optimal solutions under constraints.
- Ability to transform complex internal processes into a simple and understandable user experience.
Will be a plus:
- Experience in e-commerce, retail, marketplace, logistics, fulfillment, or omnichannel
- Experience with BI / SQL
Working with us means:
- Working in a company with a developed engineering culture;
- Flexible bonus system;
- Extended social package: voluntary medical insurance with dentistry from the first month of work, psychologist and life insurance, meal compensation, and mobile communication costs;
- Work autonomy, the opportunity to change rules, make mistakes, and create new things;
- Opportunities for professional growth, development programs for employees;
- Corporate training and access to a knowledge base;
- Internal professional communities and events;
- Modern office 2 minutes walk from MCC ZIL.
- Hybrid work format
- Progressive benefits system depending on employee tenure (e.g., partial reimbursement for travel, training expenses, sports activities)
