Account Manager
DUGA® Real Estate Branding agency is looking for an Account Manager to join our team.
We are looking for an experienced, bright, and sociable account manager for full-time employment. For us, an Account Manager is a brilliant communicator who genuinely loves people, shows sensitivity in business communication, and knows how to establish cool relationships with a wide variety of clients. At the same time, they skillfully coordinate internal processes within the creative team, delve into details, and lead the team towards the business goals of the projects.
Responsibilities:
- Build long-term positive relationships with clients and maintain the client base; foster growth in satisfaction, trust, and partnership in business relationships;
- Manage communication with the client and provide informational support on all issues: process incoming requests, be responsible for transferring relevant materials, inform about deadlines, handle negative feedback, and resolve disputes;
- Identify needs and offer additional services, consult on agency products;
- Lead online and offline meetings (Moscow), participate in project results defense meetings with a team of experts, prepare meeting reports;
- Coordinate in-house specialists and contractors, formulate technical specifications, ensure correct understanding of client tasks for the team, monitor the alignment of results with set goals. Conduct retrospectives on completed work stages;
- Manage project documentation: prepare contracts, addendums, acts, NDAs in a timely manner, and monitor their signing;
- Together with the commercial department, prepare estimates and commercial proposals. Create client cards in CRM at the pre-sale stage;
- Manage project budgets, ensure project profitability, control accounts receivable and payable, forecast project expenses and revenue;
- Monitor invoicing and payment receipts.
Requirements:
- Experience in a similar position for at least 2 years (branding, creative, real estate, architecture, production, environmental design, urban planning);
- Current expertise at the Middle level;
- Portfolio of completed projects;
- Work location – Moscow or Moscow region: you will need to conduct in-person meetings with clients and sometimes work with original documents;
- Skills in using CRM and task trackers;
- Confident command of Excel (working with budgets, formulas, Gantt charts);
- Advanced communication and assertiveness skills;
- Ability to understand client pain points and needs, adapt to different communication styles.
Will be a plus:
- English B2+;
- Interest in design, branding, urban planning; awareness of current trends;
- Interest in AI, experience using neural networks in work;
- Broad outlook and rich cultural background;
- Love for process optimization and idea generation.
Conditions:
- Full-time employment, hybrid work format. We have a stylish and spacious dog-friendly office near Chistye Prudy;
- Salary level is discussed after the interview;
- Probationary period – 3 months;
- Progressive work culture that inspires and fosters growth. We apply holacracy principles, form a clear development track, develop mentorship and coaching support within teams;
- An environment of like-minded individuals, collaboration with the country's strongest specialists (design, strategy, creative, urban planning, architecture). Joint activities – trips, workshops, training, knowledge sharing, celebrations;
- Educational events, compensation for training;
- Participation in significant events of the creative sphere (Design Weekend, G8, WOW Awards, OFFF, e.t.c.);
- Experience in large-scale projects; development of territorial brands of Russia and neighboring countries. Opportunity to influence the architectural appearance of cities and people's quality of life.
