Regional Retail Chain Director

The jewelry chain SOKOLOV is looking for a Regional Retail Chain Director.

• Ensuring sustainable revenue and profitability growth in the region;
• Developing and implementing a regional development plan;
• Meeting sales targets and managing key commercial, financial, and operational indicators;
• Analyzing KPI dynamics;
• Identifying problem areas, reasons for indicator deviations, and growth opportunities, developing and implementing corrective measures;
• Managing the region's payroll fund, controlling budget adherence, and personnel cost efficiency;
• Managing a team of territorial directors: setting goals and tasks, monitoring execution, conducting regular meetings, and providing feedback;
• Monitoring the organization and quality of employee training and mentorship, assessing the impact of training on commercial performance and customer service levels;
• Developing managers, building a talent pool, and ensuring succession in key positions;
• Making decisions on personnel appointments and transfers;
• Ensuring a high level of customer service, monitoring adherence to service standards and quality indicators;
• Analyzing customer feedback, organizing complaint handling, and developing a service culture in the region;
• Improving business process efficiency and team productivity;
• Optimizing expenses without compromising customer service quality and operational efficiency;
• Participating in the formation of assortment policy, considering sales results and regional specifics;
• Implementing cross-functional projects aimed at process improvement and business efficiency enhancement

• Higher education;
• Minimum 5 years of experience in a similar management position;
• Experience managing a geographically distributed retail chain;
• Deep understanding of retail business economics and the interrelation of key KPIs;
• Ability to analyze indicator dynamics and provide well-reasoned explanations of how results were achieved through managerial decisions;
• Experience managing payroll funds and regional budgets;
• Experience managing a team of territorial managers;
• A systematic approach to task setting, execution monitoring, and performance evaluation;
• Experience in developing customer service and implementing unified customer interaction standards;
• Experience in training and developing managers, and building a talent pool;

• Official employment in accordance with the Labor Code of the Russian Federation;
• Fully official salary: base salary and annual bonus;
• 5/2 work schedule;
• Corporate discounts on company products;
• Opportunity to directly influence the commercial results of the region;
• Opportunity to independently manage significant projects and implement changes