Responsibilities:**
Organization of ticket and season ticket sales for matches and other events:
- Organization and support of ticket and season ticket sales for FC Lokomotiv home matches at the RZD Arena.
- Administration of the ticketing system: setting up matches and events, price categories, promo codes, quotas, promotions, refunds, and other sales parameters.
- Interaction with club and stadium departments regarding spectator access and resolution of problematic situations on match days.
- Handling returns of tickets and season tickets.
- Monitoring the achievement of ticket and season ticket sales plans, identifying deviations, and preparing proposals to increase sales.
Development of the ticketing department:
- Participation in the development and implementation of a strategy to increase ticket sales.
- Development of new ticketing products: corporate offers, family tickets, season tickets, etc.
- Search for new channels for ticket and season ticket sales.
- Development of a dynamic pricing policy.
- Analysis of fan feedback on ticketing issues, identification of systemic problems, and preparation of proposals to improve customer experience.
Reporting and analytics:
- Preparation of regular reports on ticket sales.
- Analysis of sales dynamics by matches, sectors, price categories, and sales channels.
Document management:
- Preparation, processing, and support of documentation related to the sale of tickets for home matches and club events.
- Formation of reporting documents for the accounting and finance departments.
- Work in the electronic document management system.
Requirements:
- Higher education (management, marketing, economics, sports management).
- Experience in ticketing, sports organizations, event industry, concert venues – from 3 years.
- Experience with ticketing systems.
- Proficient in Excel / Yandex Sheets.
- Understanding of ticketing principles, quotas, and refunds.
- Attention to detail with large volumes of data.
- Willingness to work on match days, including evenings and weekends.
- Developed communication skills – ability to clearly and effectively convey information, listen and understand others.
- Teamwork skills – ability to effectively collaborate with colleagues, distribute tasks, share ideas.
- Adaptability and flexibility – ability to quickly adapt to changes and respond flexibly to new circumstances.
- Stress resistance – ability to remain calm and productive under deadlines and high demands.
- Analytical thinking – ability to reason logically, analyze data, and identify patterns.
- Organization – ability to plan time and manage projects, meeting deadlines.
Will be an advantage:
- Experience working with the Qtickets ticketing system.
- Sales analytics experience.
- Understanding of dynamic pricing principles.
- Experience participating in major sporting or mass events.
Conditions:
- Interesting tasks, professional development.
- Friendly team, work environment with mutual assistance among colleagues.
- Employment, payments, and social guarantees in accordance with the Labor Code of the Russian Federation.
- Competitive salary.
- Voluntary medical insurance policy upon completion of the probationary period.
- Free entry to football matches for company employees, if you are a football fan.
- Comfortable office within walking distance of Cherkizovskaya metro station or Lokomotiv MCC station.
