Junior Account Manager (B2B)

Company: DocsInBox Location: Saint Petersburg Salary: from 40000 to 60000 RUR Experience: No experience required Key skills: Handling large amounts of information, Business communication, Business correspondence, Phone negotiations, Business communication, Presentation skills, Accuracy and attention to detail, Customer relationship management, Planning skills, Negotiation skills, Correspondence, Interpersonal skills, Document support, Customer focus, Business ethics, Customer service, Client manager

Hi!

We are Pointer, a separate business now developing together with DocsInBox, and we are creating a platform for local marketing and geo-promotion.

Our mission is to help brands get noticed: we update data, monitor reviews, and increase the visibility of companies on Yandex.Maps, Google, 2GIS, social networks, and 30+ online platforms.

Our clients include VkusVill, Dodo Pizza, Rostic’s, Sportmaster, Alfa-Bank, and other leaders who choose us for our efficiency and speed.

We are currently looking for: Junior Account Manager

Your mission is not just to respond to inquiries, but to be a partner to the client, help them get the most out of the product, and feel confident in our support.

Your responsibilities will include:

• Servicing your assigned base of our existing B2B clients;

• Handling incoming inquiries from clients (messengers, incoming calls, email, HelpDesk);

• Processing client requests and delegating tasks to the relevant departments of the company;

• Adhering to SLA: messengers – up to 30 minutes, email – up to 2 hours.

• Resolving most client issues independently, quickly, and effectively.

You will be the person who turns client anxiety into calmness, and complex tasks into a clear action plan.

This vacancy is for you if you:

• Have at least 6 months of experience in B2C/B2B client support and supporting any IT product (client manager, account manager).

• Can handle large amounts of information, identify the root causes of problems, and explain complex things in simple terms.

• Have worked with CRM or helpdesk systems.

• Have articulate and structured speech.

It will be a plus:

• Understanding of IT/SaaS, experience in customer retention and product usage analysis.

What we offer:

Compensation and benefits:

• Salary of 40,000 ₽ net.

• Quarterly bonus up to 60,000 ₽ net (after the probationary period).

• Transparent KPIs: satisfaction, response speed, request fulfillment time.

• Fully remote work format (work from anywhere).

• Classic work schedule - 5/2 from 10 AM to 7 PM Moscow time.

• Official employment according to the Labor Code of the Russian Federation from the first working day, with a "white" income.

Development and growth:

• Smooth onboarding into the product and team support.

• Month 1 – training and first clients (~5).

• Month 2 – more independence, a base of ~10 clients.

• By the end of month 3 – full project management with up to ~15 clients.

• Opportunity to grow into complex projects, expertise, or management roles.

Atmosphere:

• Partner approach to clients, without the principle of “the client is always right”.

• Open dialogue, colleague support, absence of bureaucracy.

• A team where it’s okay to say “I don’t know, but I’ll find out”.

If this role resonates with you – click “Apply”.

We look forward to meeting you!