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Position: Strategic Customer Success Manager
**Location: **Sweden
**Experience: **Strategic Customer Success Manager with over 9 years of experience managing enterprise accounts and driving retention, expansion, and revenue growth across SaaS, e-commerce, mobility, and market intelligence. Delivered 96% retention across a RUB 90.5M ARR portfolio, scaled a key account from RUB 5.8M to RUB 12.3M ARR, and preserved RUB 23M in annual revenue during competitive tenders. Trusted to stabilize at-risk accounts, lead complex client situations, and convert customer needs into measurable commercial growth.
TG @tittoro (Aleksey)
from 9 years
Experience
Senior
Grade
B2 - Upper-Intermediate
English Level
Customer Support
Specialization
SaaS
Industry
from 9 years
Experience
Senior
Grade
B2 - Upper-Intermediate
English Level
Customer Support
Specialization
SaaS
Industry
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