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Title: Business Analyst, ServiceNow Product Management, Central Tech Company: Booking.com Location: Amsterdam, North Holland, Netherlands Employment type: FULL_TIME
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Leadership/Team Quote:
In the ServiceNow Central Platform Team – a.k.a the B.Now team, we don't just configure tools; we architect the business intent that powers decision-making and drives efficiency and governance. As a Business Analyst, you act as a critical translation layer, bridging the gap between strategic goals, data models and platform logic to help build the source of reference and reporting for our entire operational technology landscape.
Role Description:
We are looking for a ServiceNow Business Analyst to join the B.Now team in Amsterdam. Partnering with Product and various Platform specialists, you will serve as a bridge between the B.Now team and stakeholders across the organization, synthesizing complex business requirements into precise functional specifications and acceptance criteria. In this role, you go beyond administrative and implementation support. You will play a key role in ensuring that our solutions, integrations and discovery processes deliver a ServiceNow Platform that is trusted and reliable, with workflows and controls that are consistent, auditable and easy to adopt.
Key Job Responsibilities and Duties:
Qualifications & Skills:
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
68,000 – 107,000 EUR
from 5 years
Experience
Full-time
Employment
Hybrid
Work Format
Middle
Grade
Business Analytics
Specialization
Travel
Industry
Corporation
Company Type
Business Analytics
Specialization
Travel
Industry
Corporation
Company Type