#vacancy #Collection supervisor, financial company, #remote 1800-2000$

We are looking for a strong, people-oriented, and motivating Supervisor who can keep the team productive, develop operators, and ensure a high level of service.

Responsibilities:

Monitor operators’ performance: discipline, quality, and script compliance Conduct mini-briefings and provide daily team support Listen to calls and provide constructive feedback Train newcomers and develop existing operators Track KPIs: SLA, response speed, conversion, and quality metrics Manage shifts, task allocation, and workload distribution Handle complex and escalated cases Prepare short shift reports and team performance summaries

We are looking for someone who:

Has 6–12 months of experience as a Collection Supervisor or Senior Collection Agent Knows how to manage a team and maintain discipline Is analytical and confident working with spreadsheets Is stress-resistant, tactful, and has strong communication skills Is proactive, flexible, and responsible

Will be a plus:

Experience in financial services, lending, or sales Experience conducting mini-training sessions or coaching Understanding of collection processes and recovery logic