QUALIFICATIONS

• 2–5 years of experience in community management, customer advocacy, ambassador programs, customer marketing, customer engagement, or a related field.
• Experience building, managing, or scaling ambassador, champion, advocacy, customer, or B2B communities.
• Experience managing online community platforms such as Slack, Common Room, or similar community technologies.
• Demonstrated success designing and executing virtual events, engagement programs, campaigns, or community initiatives that drive participation and member value.
• Strong project management and organizational skills, with the ability to manage multiple priorities and execute independently.
• Experience collaborating effectively with cross-functional teams, including Product, Marketing, Customer Success, Communications, and Operations.
• Excellent written and verbal communication skills, with the ability to engage, educate, and build relationships across diverse audiences.
• Strong analytical skills and experience using community metrics, engagement data, and member feedback to inform decisions and improve programs.
• Experience gathering customer or community feedback and translating insights into actionable recommendations for stakeholders.
• Passion for creating inclusive, welcoming, and valuable community experiences that foster belonging and advocacy.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• This role requires travel (Approx. 6-8 times per year) for community events, team offsites, in-person collaboration, etc.

COMPENSATION AND BENEFITS

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.