Requirements:

• Experience of more than 3 years in user support and IT
• Readiness to learn complex product independently at the level of an administrator
• Basic IT knowledge required for SaaS application troubleshooting and support
• Basic Knowledge of SQL (queries and SQL principles)
• Russian language from Upper-Intermediate
• Upper-Intermediate or Advanced English level
• Strong technical troubleshooting skills
• Personal qualities: responsibility, communication skills, stress tolerance, willingness to learn, and attention to detail
• High level of literacy and the ability to express your thoughts clearly (both orally and in writing)
• Ability to be polite and calm in all circumstances
• Strong analytical and problem-solving skills.
• Customer-oriented approach: sincere desire to communicate with users and help them
• Ability to work with big volumes of information and make quick decisions
• Ability to find information independently
• Experience with Jira and Confluence

Benefits:

• 20 vacation days
• 11 floating bank holidays
• 5 sick days fully paid by the company
• Work on a socially significant project within an interesting and inspiring life sciences domain
• Potential for growth and professional development
• Awesome team of highly qualified professionals
• Remote
• Open door policy; low bureaucracy level
• Potential career track: Customer Success Management or System Analytics

How we work:

• We care more about the things you do rather than your set working hours. It is important to participate in meetings with clients and (fixed) team meetings.
• We value respect, transparency, proactivity, openness, and positive approach. We do care about our team’s mental health and happiness. This is why we follow an open-door policy and accept constructive feedback from both sides.
• We believe in teamwork with our clients and employees and build long-lasting trusted relationships.