Business Process Manager

Company: Emerging Travel Group Employment type: FULL_TIME Work Format: Remote

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.

Key Responsibilities:

Override Incentive Management

• Design, implement, and manage override incentive programs to drive sales growth and ensure profitability.
• Continuously optimise and refine programs for competitiveness and cost-effectiveness.
• Develop structured governance for transparency, alignment, and performance tracking.
• Monitor, analyse, and adjust incentives to maximise ROI and revenue impact.
• Lead testing of different structures and scale successful models.

Payments Optimisation

• Develop and implement partner-level payment management frameworks (segmentation, rules, controls).
• Ensure accurate tracking of payment costs and fees.
• Identify and act on opportunities to optimise payment methods for better margin and revenue.
• Drive and monitor changes in payment terms in partnership with the commercial team.
• Improve processes to reduce manual work and errors.
• Collect and analyse feedback from partners to enhance payment solutions.

Operating Model & Process Governance

• Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks.