Freedom Travel

IT Operations Manager

Almaty, Kazakhstan10 months ago

Details

Grade

Lead

Experience

from 3 years

Work format

Onsite

Employment

Full-time

A cover letter for this job

An email or a Telegram message to the recruiter

About the role

✅ We are looking for an IT Operations Manager at Freedom Travel

Responsibilities

Build processes for handling incidents and requests with SLA and KPI
Implement automation: macros, scripts, templates, autoresponders
Control the efficiency of the team (~50 people) via metrics and dashboards
Work with the product team on improvements and implementation of AI tools

Requirements

Experience managing operational processes in IT / high-load services (support service, delivery, taxi, situation center) – 3+ years
Skills in working with ticket systems, SLA/KPI and team analytics
Systematic thinking, proactivity, stress resistance

Benefits

UPD: Work from the office in Almaty city

Is this job a fit for you?

We compare skills, grade, work format and salary

Key skills

SLA
KPI
Ticket systems
Automation
Dashboards
AI
Incident Management

Salary estimate

994,000KZTper month

Most often 741,000 to 1,280,000

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