To support further growth, YouHodler is strengthening its product organization and looking for an experienced Product Owner for the Client Stream (compliance, onboarding, fraud prevention, client support).
YouHodler is a Web3 fintech platform that has been bridging traditional finance and digital assets since 2018. As a member of the Crypto Valley Association in Switzerland, YouHodler serves customers across Europe and ranks among notable financial apps in the region.
To support further growth, YouHodler is strengthening its product organization and looking for an experienced Product Owner for the Client Stream (compliance, onboarding, fraud prevention, client support). In this role, you will turn strategic ideas into clear product plans, align cross‑functional teams around priorities, and deliver features that directly impact customer experience and risk management.
Location: Switzerland (Lausanne area) or Italy (Milan area). Hybrid format.
What you will do
- Own and evolve the roadmap for compliance, onboarding, fraud prevention, and client support systems together with key stakeholders.
- Translate regulatory requirements (e.g. MICAR, DORA) into product features and system capabilities.
- Work with Engineering to design scalable, secure, and compliant solutions and ensure smooth delivery from idea to production.
- Prioritize initiatives based on regulatory impact, operational efficiency, and customer experience.
- Participate in backlog refinement, sprint planning, and release planning in an Agile/Scrum setup.
- Ensure product capabilities align with regulatory frameworks in the EU, Switzerland, the UK and other relevant jurisdictions, collaborating closely with Compliance and Legal.
- Support implementation and continuous improvement of KYC, AML, CDD/EDD, transaction monitoring, and regulatory reporting systems.
- Design and optimize digital client onboarding journeys, including identity verification, document processing, and risk assessment flows.
- Contribute to fraud detection and prevention systems to identify suspicious activity, reduce operational risk, and keep conversion healthy while maintaining compliance.
- Analyze operational and product data to spot trends, bottlenecks, and risk areas, define KPIs, and use insights to drive decisions.
- Investigate system and process issues, identify root causes across complex workflows, and support incident analysis and troubleshooting.
- Collaborate daily with Compliance, Risk, Client Support, Marketing, Data, and Engineering.
- Document product requirements, system flows, and issues clearly so all teams share the same understanding.
- Translate complex regulatory and operational needs into clear, actionable engineering requirements.
What you bring
- 4+ years in Product Management, ideally in fintech, banking, payments, or other regulated digital platforms.
- Hands‑on experience with products in compliance, onboarding, fraud detection, or client support.
- Solid understanding of client‑server architecture, APIs, and system integrations, plus practical work with engineering teams in Agile/Scrum environments.
- Knowledge of relevant regulations (e.g. MICAR, DORA) and experience with KYC, AML, CDD/EDD, transaction monitoring, and regulatory reporting processes.
- Experience with client onboarding platforms, identity verification, and document processing systems.
- Strong analytical mindset: ability to work with product and operational data, define KPIs, and use metrics for product decisions.
- Understanding of fraud detection methodologies and risk monitoring systems and how they influence product design.
- Excellent documentation skills for requirements, system flows, and issue descriptions.
- Fluent or strong English (Upper‑Intermediate+).
- Background in the payments domain (payment cards, digital wallets, acquiring, processing) is a strong plus.
- Comfortable using tools like Jira, Confluence, Postman, Figma.
- Ability to prioritize, structure complex problems, and make clear, timely product decisions.
What you get
- Work in a dynamic cross‑functional team at the intersection of crypto and traditional finance, with real impact on a core client journey.
- A product with an ambitious roadmap, strong compliance focus, and complex technical and business challenges to solve.
- Regular offline meetups, team gatherings, and on‑site sessions to build trust and alignment.
- A culture that values ownership, transparency, and fast, data‑driven decision‑making.
