Description
A multichannel platform for informing and managing high-priority failures in the Bank and the Sber ecosystem with an assessment of the impact on client services in real-time. The product is intended for the bank's and ecosystem's top management, department heads, product owners and leaders, duty shifts, and IT service support specialists. The main goal is effective management of mass deviations to minimize the negative impact on external and internal clients. Our development strategy is the implementation of a unified platform for autonomization and automation of support processes with the creation of a multi-agent system with the possibility of user configuration via UI.
Responsibilities
- collecting, analyzing, and formalizing business requirements from internal customers
- developing system requirements (describing business logic, REST methods, integration contracts, data models)
- participation in building the application architecture and integrations
- assigning tasks to developers and designers, interacting with related teams
- assisting the testing team in reviewing test cases and preparing test data
- participation in training system users, conducting demos of new features
- maintaining and keeping API documentation up to date.
Requirements
- higher technical education
- experience as a systems analyst for 5+ years
- skills in gathering, analyzing, and documenting requirements
- skills in working with REST-API (design, description)
- skills in working with kafka (designing producers/consumers, describing data flows)
- ability to compose SQL queries (table joins, grouping, sorting, views)
- knowledge of the basics of programming, design, development methodologies.
Will be a plus:
- skills in working with Atlassian products (Jira, Confluence)
- knowledge of one of the programming languages Java, JavaScript, Python
- experience with PostgreSQL
- knowledge of the basics of functional testing.
Conditions
- hybrid work format
- office at the address: Moscow, 2nd Yuzhnoportovy proezd
- more than 400 educational programs from SberUniversity for professional and career development
- flexible mortgage loan discount, equal to 1/3 of the Central Bank's key rate
- extended voluntary health insurance, preferential insurance for family and corporate pension program
- free SberPrime+ subscription, discounts on products of partner companies
- referral bonus for recommending friends to the Sber team.
