Vacancy: Senior UX Researcher — Freedom Travel
Directions: Avia, Railways, Hotels, Tours
Almaty, office
What you will do:
Research
- Conduct qualitative research: in-depth interviews, usability tests, diary studies, field studies.
- Launch quantitative research: surveys, MaxDiff, Kano, NPS/CSAT.
- Connect user insights with product analytics and business metrics.
- Conduct competitive analysis of the travel market and related digital products.
- Segment the audience and find insights for different user types.
ResearchOps
- Build research processes and a research repository from scratch.
- Implement tools, templates, a respondent database, and research standards.
- Help teams use research in discovery processes.
- Work with stakeholders and implement insights into product solutions.
AI-first approach
- Use GPT, Claude, Gemini, and other AI tools for analyzing interviews, processing feedback, and synthesizing insights.
- Create and improve AI pipelines for research tasks.
- Validate results and critically evaluate AI conclusions.
What is important:
- 5+ years of experience in UX Research, including 2+ years in a Senior position.
- Experience in travel, e-commerce, marketplace, fintech, or other digital products.
- Strong expertise in qualitative and quantitative research.
- Experience with the full research cycle: from hypothesis to implementation of changes.
- Understanding of product analytics, A/B testing, and user behavior.
- Experience in Discovery / Continuous Discovery.
- AI-native approach in daily work.
TG: recruiter contact
